Privacy policy

R2hobbies is strongly committed to protecting your privacy. We use the personal data we collect on the site for various purposes. Use of such personal data will help us to add more products and services of interest to you and also to ensure that your shopping experience with us is an enjoyable and personalized one. Please read on for more details on our policies and practices in relation to personal data:

What information do we collect, and how do we use it?

Types of personal data that may be collected or held by us include:

  1. name;
  2. contact details including telephone number, fax number, address, email address, pager number, etc.;
  3. identity card number;
  4. age;
  5. nationality;
  6. results, records and accumulative progress from visiting interactive content;
  7. inquiries, suggestions or opinions;
  8. interests and preferences;
  9. computer operating system and details of internet service providers;
  10. credit card number if you place an order with us.

We collect personal data about you from various types of sources and hold such personal data for the following purposes:

sending information in relation to our products and services, activities, competitions, promotions and events;
marketing and promotional purposes for us, our vendors and business partners and other selected companies;
joint marketing schemes with other parties;
customizing the advertising and content you visit so as to streamline your shopping experience at our site and to provide personalized marketing and promotional information;
fulfilling your orders for products and services, order processing and payment clearing;
responding to your inquiries;
membership registration and offering benefits and privileges;
collecting statistical information, conducting analysis and providing anonymous reporting for internal and external clients;
conducting surveys relating to our customers, products or services;
evaluation and further enhancement of our products and services;
fulfilling any purpose directly related to the above purposes.

The provision of such personal data is voluntary.

Cookies:

We use cookies in order to improve your shopping experience when you visit R2hobbies.com. Cookies are small pieces of information that your web browser stores on your computer when you visit a website. Our cookies let us personalize your visits to R2hobbies.com and recognize you when you return. Information collected from these cookies may be used for the purposes laid out above in this privacy policy.

Most browsers automatically accept cookies. You can disable cookies on your computer by indicating this in the preferences or options menus in your browser. If you disable cookies, you will not be able to shop at R2hobbies.com but will still be able to visit selected areas of the site.

Membership information:

R2hobbies.com members enjoy many privileges, including newsletters, participation in special R2hobbies.com offers and promotions and streamline shopping. Over time we will be expanding membership benefits to include personalized services on the site and possibly free product samples and other special benefits. When you join R2hobbies.com, we need to know your name, email and mailing addresses, and we request that you complete the profile survey in order to allow us to serve you better.

Ordering information:

When you place an order with R2hobbies.com you will be asked to provide details such as credit card number and shipping address. This allows us to process and fulfill your order and to notify you of your order status.

Contests and Promotions:

We may from time to time organize or host contests and promotions and in doing so ask for information including your name, email and mailing address, telephone number and customer preferences. We'll use this information to notify you if you've won a contest, and to help shape our future contests or promotions.

Newsletters and Email Promotions:

We use email to communicate news and special promotions to our R2hobbies.com members. If you'd rather not receive these messages, you can choose to do it in my account.

Other:

When you click on links and/or ad banners that take you to either third-party web sites or R2hobbies.com affiliated sites, you will be subject to the privacy policies of those parties. Whilst we support the protections of privacy on the Internet, R2hobbies.com cannot be responsible for the actions of parties outside our web domain.

Protection of Information.

R2hobbies.com is committed to protecting your privacy. We use sophisticated encryption technology and secure servers to keep your personal information (including your name, email and mailing address, phone number, credit card information and purchase history) safe. All your ordering information is protected during transmission by using the Secure Sockets Layer (SSL), which encrypts the information that you input so it can't be read in transit. In addition, the customer data we collect is protected against unauthorized access. We may contact you to verify the accuracy of the information supplied when opening your account.

Access and update of Information

You may check whether we hold any of your personal data and, if so, may also request access, update, correct or request a copy of your personal data held by us by e-mailing to cs@R2hobbies.com. We may take reasonable steps to verify your identity before granting access or permitting corrections to your personal data.

Please note that we will not retain your personal data longer than necessary.

Your consent

By using our website, you consent to the collection and use of your personal data in a manner consistent with these privacy guidelines. If we decide to change our privacy policy, we will post those changes on this page, so you will always be aware of our policies and practices in relation to personal data.

Further Information:

If you have questions about this statement, please contact one of our customer care representatives. You may contact our customer service representatives via e-mail to: cs@R2hobbies.com or by mail to P.O. Box No. 1009, Tsuen Wan Post Office, 1/F Tsuen Wan Gov't offices, 38 Sai Lau Kok Road, Tsuen Wan, NT, Hong Kong.